Back Order Policy

FREE Shipping on all orders over $40!*
*Excludes Metagenics orders to Alaska & Hawaii.

If you are NOT a clinic patient, then your order will ship as follows:

• Pure Encapsulations ONLY orders are shipped factory direct via UPS 2nd-Day.*
• Douglas Laboratories ONLY orders are shipped factory direct via UPS Ground.*
• Metagenics orders are shipped factory direct via UPS Ground.*
• ALL other manufacturers & ALL mixed orders are shipped via our distribution warehouse via UPS 2nd-Day
• Patients may pick up their products at our clinic, or ask that we ship direct.

* Orders must be in by NOON Pacific Standard (PST) to ship same day. Orders are NOT shipped nor delivered on Saturdays or Sundays.

* If any of our ship-direct-from-manufacturer orders are back ordered, we will ship from our warehouse unless otherwise requested.

* Above shipping times are standard estimates. Occasionally, however, shipping times and delivery are beyond our control, and can be delayed due to extreme weather conditions, manufacturer error and/or shipping load. Although shipping delays are rare, Oakway Health Center, LLC will keep you posted should any shipping delays occur, by updating your order status, which may be viewed by checking your Order Status online.

Depending on where in the United States you live, delivery can take 2-5 BUSINESS days. UPS will not deliver on weekends, nor do they count weekend days as shipping days.

Same-Day Shipping:
For all orders placed before NOON (PST), M-F, we offer same-day shipping*; however, delays beyond our control (such as: extreme weather conditions, and manufacturer error) may occur. In this event we will update your online order status.

*The exception to same-day shipping is Douglas Laboratories-ONLY orders, which can take 1-2 business days to ship.

Shipping Days:
We process and ship orders on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. All orders placed before noon (Mondays, Tuesdays, Wednesdays, Thursdays & Fridays) should ship the SAME DAY, excluding Douglas Laboratories' orders.

Non-Shipping Days:
Saturdays, Sundays, New Year's Day, Martin Luther King's Birthday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day.

Shipping Destinations:
We DO NOT ship outside the continental U.S. except to Alaska & Hawaii.

Back Order Policy:
We will ship your back order with NO ADDITIONAL SHIPPING CHARGES as soon as the product becomes available, typically within 7-10 business days. Since we ship factory direct, there is no way for us to know at any given time, what may, or may not be on back order; therefore, at the time you place your order, all items are charged.

Back ordered products are paid for at the time your order is placed and are sent UPS Ground (see above). Backorders will be maintained for 30 days. Back orders change from hour to hour; therefore, there is no way for us to know in advance when a product may be out of stock or exactly how long it is going to be unavailable.